Human Resources Operations Manager

GFT is seeking a Human Resources Operations Manager to join our Human Resources Team! This role follows a hybrid work model, requiring regular attendance in one of our Pennsylvania or Maryland offices

The GFT Strategic Services team, which includes Human Resources, Legal, Accounting & Finance, Office Operations, IT Services and Marketing & Communications, are essential for managing and supporting the company's global operations. Strategic Services is part of a broader strategy to transform the business and improve efficiency. The support of this amazing team of professionals is the backbone of our ability to deliver infrastructure consulting and design services. 

What you’ll be challenged to do:
The Manager of HR Operations is GFT’s day-to-day owner of HR service delivery. You will design and run scalable, data-driven processes that are simple for employees and managers and reliable for the business. You’ll modernize core processes (onboarding, offboarding, employee records and documentation, monitor job changes, transfers and promotions) and drive compliance, analytics, and continuous improvement across a multi-state footprint.

In this capacity, the successful candidate will be responsible for the following: 

• Support the build and lead a Tier 0/1/2 HR service model: knowledge base/self-service, case/ticketing, standardized SOPs, and measurable SLAs.
• Own intake and resolution for employee data changes, onboarding/offboarding, exit interview and onboarding feedback, compliance driven reporting and document management.
• Under the direction of the Sr. Director of HR Operations and HRBP set the data governance agenda (definitions, controls, audits); work with the HR Business Analyst to deliver executive/manager dashboards and operational reporting.
• Management of HR ticketing system, including recommending enhancements, managing ticket status, resolution times, etc.
• Ensure federal/state compliance (EEO, FLSA, FMLA, ADA, pay transparency; DOT/public-sector client requirements where applicable) and readiness for audits.
• Drive continuous improvement to simplify forms/steps and reduce cycle time and rework.
• Lead change, comms, and manager enablement for MSS and HR process shifts
• Partner closely with HRBPs, TA, L&D, Total Rewards, IT, Finance, and Legal; support M&A integrations as needed

At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships – that’s why we’re the employer of choice for 5,000+ of the industry’s brightest engineers, planners, architects, inspectors, designers, and more.

Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives.

GFT: Ingenuity That Shapes Lives™ is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law.

Unsolicited resumes from third party agencies will be considered the property GFT.

GFT does require the successful completion of a criminal background check for all advertised positions. 

Sponsorship not offered for this position.

Location: Mechanicsburg, PA; Valley Forge, PA; Philadelphia, PA; Owings Mills, MD; Baltimore, MD
Core Business Hours: 8:00 AM – 5:00 PM
Employment Status: Full-Time

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