Gannett Fleming, Inc.

Transportation Command Center Control (TCCC) Room Operator

Job ID
# of Openings
Job Category
Intelligent Transportation Systems (ITS)
Employment Status


Throughout our 100-year history, Gannett Fleming has been an innovator and leader on a global level, providing world-class services in engineering, consulting, design, program, and construction management. With more than 60 offices worldwide, we are consistently ranked among the nation’s most prestigious engineering firms.


Our people are our secret to Excellence Delivered As Promised! We have fostered a culture of promoting progressive thinking to tackle complex engineering challenges – transforming creative ideas into reality! We are committed to supporting your career goals by providing professional development and training and the opportunity to work with respected industry thought leaders, while at the same time encouraging a healthy work-life balance. Our benefits and perks are competitive because we want to see a smile on your face as we change the world together.


Since 1915, Gannett Fleming has played a major role in some of the most multifaceted and iconic engineering accomplishments in the world. Join us on our journey as we continue to provide thought-provoking, customized solutions to our clients, improving and sustaining communities for the next 100 years!


Position Responsibilities

  • Use Closed Circuit Television (CCTV) to monitor major portions of the TCCC roadway system
  • Monitor Police Computer Aided Dispatch (CAD), various communications channels
  • Activate appropriate response(s) to detected and/or reported incidents;
  • Access and control traffic management devices (CCTV, Changeable Message Signs, etc.)
  • Generate, receive, and respond to calls pertaining to various persons/organizations/agencies
  • Record all appropriate Control Room activities in incident database
  • Responsible for timeliness, completeness and accuracy of assigned administrative requirements
  • Create and submit internal Work Orders for equipment failures or malfunctions
  • When directed by the supervisors, function as a member of Emergency Operations efforts
  • Provide communication, coordination and response with law enforcement, Emergency Management, emergency response and incident management entities, PA personnel and others.
  • Reads and understands policies and procedures related to TCCC operations
  • Employs various software applications running within the TCCC environment to control field devices, monitor traffic flow, and perform data analysis
  • Reviews and understands the submission and accuracy of all data provided in required TCCC operator logs, reports and documentation
  • Work in a fast paced, motorist safety environment
  • Providing guidance during severe traffic related and weather events
  • Posting alerts, notifications and messages on appropriate devices
  • Coordinate control room activities by assisting in coordinating responses to disasters and high profile special events that affect the roadway
  • Ability to work alternate work schedules and be on-call as necessary 
  • Performs other related work as directed




  • High school diploma or equivalent
  • Experience in a public safety, emergency management or transportation dispatch environment
  • Prior knowledge of traffic related software and related systems is preferred.
  • Knowledge of Intelligent Transportation System (ITS) principles.
  • Skills in interpersonal relationships and ability to work well within a diverse group.
  • Ability to clearly communicate information over a radio system or network.
  • Ability and willingness to work alternate work schedules and be "on-call".
  • Skills in the use of roadway management and traffic management applications.
  • Ability to write reports, and correspondence.
  • Ability to coordinate real time activities and priorities
  • Full-range of physical mobility, visual acuity, and general good health
  • Experienced in and/or knowledgeable of traffic monitoring and traffic control systems
  • Experienced in and/or knowledgeable of call-taking/dispatching
  • Capable of multi-tasking and working in a fast paced environment
  • Familiarity with NYC Interstates and local roadways
  • Computer literate; Windows-based application experience;
  • Scheduling flexibility
  • Must pass an employment background check, drug screen and criminal background check


Gannett Fleming is an Equal Opportunity Affirmative Action Employer, including veterans and disability status.


NO AGENCIES PLEASE: Unsolicited resumes from third party agencies will not be accepted.


Gannett Fleming Inc. will not sponsor an employment visa (e.g., H-1B visa), including any visa renewal during employment, for any candidate for this position.

Relocation assistance negeogible

Local residents will be given preference.


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