Gannett Fleming, Inc.

Transportation Command Center Control (TCCC) Shift Supervisor

Job ID
# of Openings
Job Category
Intelligent Transportation Systems (ITS)
Employment Status


Throughout our 100-year history, Gannett Fleming has been an innovator and leader on a global level, providing world-class services in engineering, consulting, design, program, and construction management. With more than 60 offices worldwide, we are consistently ranked among the nation’s most prestigious engineering firms.


Our people are our secret to Excellence Delivered As Promised! We have fostered a culture of promoting progressive thinking to tackle complex engineering challenges – transforming creative ideas into reality! We are committed to supporting your career goals by providing professional development and training and the opportunity to work with respected industry thought leaders, while at the same time encouraging a healthy work-life balance. Our benefits and perks are competitive because we want to see a smile on your face as we change the world together.


Since 1915, Gannett Fleming has played a major role in some of the most multifaceted and iconic engineering accomplishments in the world. Join us on our journey as we continue to provide thought-provoking, customized solutions to our clients, improving and sustaining communities for the next 100 years!


Position Responsibilities

  • Be the central contact for communications with external agencies including voice, mail, fax, Internet and other electronic means during their
  • Assist with, as directed by the TCCC Manager and coordinate information flow within the Operations control room and facilitate response to disasters and high profile special events affecting
  • Provide quality assurances on the day-to-day handling of all events in the operations control
  • Facilitate the information exchange between the TCCC Operators and with all law enforcement dispatch personnel, ensuring that all TCCC Operators are aware of relevant information pertaining to their respective
  • Assist other TCCC Operators with the ongoing workload.
  • Monitor and report any internal and external system irregularities: Graphical User Interface (GUI), CCTV, Website, Vehicle Detection System (VDS), DMS, Monitors or Video Switch and other related equipment
  • Provide general information and coordinate with the PA PIO, as requested by the PA, to provide media with non-confidential
  • Respond to inquiries from public transit agencies as well as city and county traffic engineering
  • Receive and process information on related roadwork, major accidents, , that could affect TCCC operations from outside sources.
  • Receive and process information on special events and convey information on response details, as
  • Generate data and prepare monthly reports, telephone logs, operator performance, incident reports and any other reports that are requested by the TCCC Manager.
  • Schedule of all breaks for operations control room staff to ensure that there is sufficient staffing in the operations control room at all
  • Ensure the performance of daily maintenance checks of the system and all field devices as
  • Assist in the development and maintenance of the inventory database for all equipment residing within the TCCC.
  • Assist in the training of the TCCC Operators and certification process
  • Coordinate field devices repair and maintenance activities with the Maintenance
  • Ensure that all equipment outages are reported via a trouble-ticket system.
  • Ensure all data generated and disseminated by the operations control room is concise and timely, including: message sign messaging, website messaging and any other communication from operations control room
  • Ensure that all high priority alert messages are properly formatted and reviewed for accuracy and correctness before distribution internally and
  • Open trouble-ticket in case of device failure or operational issues and notify Maintenance
  • Perform all other tasks assigned by the TCCC Manager related to PA




Knowledge, skills and abilities required by the TMC Lead/Shift Supervisors are:


  • High school degree or equivalent, Associates preferred.
  • Experience in a public safety, emergency management or transportation dispatch environment
  • Minimum of three (3) years of experience as a Traffic Control Room Operator. Experience as an Operator in a facility similar to the TCCC may suffice to meet this requirement, in part or total.
  • Prior knowledge of traffic management software and related systems 
  • Knowledge of ITS
  • Skills in leadership, interpersonal relationships and ability to work well within a team environment
  • Knowledge of general supervisory and management
  • Ability to clearly communicate information over a radio system
  • Ability to  clearly  communicate  technical  information  in  non-technical  language  verbally  and  in writing
  • Ability and willingness to work alternate work schedules and be "on-call" 24 hours/day.
  • Skills in the use of roadway management and traffic management applications are preferred.
  • Ability to write reports
  • Ability to coordinate real time activities
  • Be responsible for all operations control room activities during their shift, unless relieved by higher ranking personnel.
  • Must pass an employment background check, drug screen and criminal background check.


Gannett Fleming is an Equal Opportunity Affirmative Action Employer, including veterans and disability status.


NO AGENCIES PLEASE: Unsolicited resumes from third party agencies will not be accepted.


Gannett Fleming Inc. will not sponsor an employment visa (e.g., H-1B visa), including any visa renewal during employment, for any candidate for this position.

Relocation assistance negeogible. Local residents will be given preference.



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