Gannett Fleming, Inc.

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Traffic Management Center (TMC) Operator

Traffic Management Center (TMC) Operator

Job ID 
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Job Category 
Intelligent Transportation Systems (ITS)
Employment Status 

Job Information


Throughout our 100-year history, Gannett Fleming has been an innovator and leader on a global level, providing world-class services in engineering, consulting, design, program, and construction management. With more than 60 offices worldwide, we are consistently ranked among the nation’s most prestigious engineering firms.


Our people are our secret to Excellence Delivered As Promised! We have fostered a culture of promoting progressive thinking to tackle complex engineering challenges – transforming creative ideas into reality! We are committed to supporting your career goals by providing professional development and training and the opportunity to work with respected industry thought leaders, while at the same time encouraging a healthy work-life balance. Our benefits and perks are competitive because we want to see a smile on your face as we change the world together.


Since 1915, Gannett Fleming has played a major role in some of the most multifaceted and iconic engineering accomplishments in the world. Join us on our journey as we continue to provide thought-provoking, customized solutions to our clients, improving and sustaining communities for the next 100 years!


We are currently seeking Transportation Management Center (TMC) Operators to work in the FDOT D3 Regional Control Room in Chipley, FL.  The main responsibilities will be to manage FDOT traffic incident response to crashes and other highway incidents and emergencies with the primary goal of responder and motorist safety.  These position are PART-TIME.

  • Work in a 24 hour/day, 7 day/week operation with the primary goal of motorist safety
  • Operate access and control traffic management devices (CCTV, Dynamic Message Signs (DMS), etc.) and other equipment to monitor major portions of the FDOT District 3 Interstate and State highway systems
  • Monitor first responder and law enforcement, including the Florida Highway Patrol, Communications and Computer Aided Dispatch (CAD), and radio communications
  • Activate appropriate response(s) to detected and/or reported incidents; including, but not limited to, dispatch of Road Ranger Service Patrols, location assistance to first responders and notification to the public
  • Generate, receive, and respond to calls pertaining to various persons/organizations/agencies
  • Record all appropriate Control Room activities in incident database
  • Create and submit internal Work Orders for equipment failures or malfunctions
  • When directed by the FDOT, function as a member of Emergency Response Team
  • Provide communication, coordination and response with law enforcement, including Florida Highway Patrol, Emergency Management, emergency responders, incident management entities, FDOT personnel and others.
  • Employ various software applications, including “SunGuide,” running within the RTMC environment to control ITS field devices, monitor traffic flow, and perform data analysis
  • Review and ensure the accuracy of all data submissions in RTMC operator logs, reports and documentation
  • Provide guidance to responders and motorists during severe traffic related events
  • Post alerts, notifications and messages on the Florida “511 Traffic information system (FLATIS)”
  • Assist in coordinating responses to disasters and high profile special events that affect the roadway
  • Performs other related work as directed


  • High school diploma or GED required
  • Candidates must pass drug screen and criminal background check prior to employment.
  • Experience in a public safety, emergency management, transportation dispatch or similar environment is preferred
  • Prior knowledge of the SunGuide® Software and related systems is preferred
  • Skills in interpersonal relationships and ability to work well within a diverse group
  • Demonstrated ability to write reports and correspondence
  • Ability to clearly communicate written and verbal information in English
  • Ability to take calls, dispatch on a radio or telephone and otherwise clearly communicate information over a radio system or network in a clear and concise manner
  • Ability to use freeway management and other traffic control computer applications
  • Capable of multi-tasking and working in a fast paced environment
  • Familiarity with FDOT D3 Interstates and local roadways preferred
  • Ability to use computers in a “Windows-based applications”
  • Ability to work alternate work schedules and be on-call as necessary


Work Conditions: 

  • May be subject to short or no-notice work assignments
  • Controlled, indoor environment with dimmed lighting
  • Dynamic, fast-paced, multi-tasking environment
  • Significant periods of CCTV monitor viewing, monitoring other sources of information and data entry
  • Heavy telephone and computer usage
  • Closely supervised shift schedule; monitored performance with routine evaluation
  • Potential for public/media interaction
  • Potential for promotion

Candidates must pass drug screen and criminal background check prior to employment.



Gannett Fleming is an Equal Opportunity Affirmative Action Employer, including veterans and disability status.


NO AGENCIES PLEASE: Unsolicited resumes from third party agencies will not be accepted.