Gannett Fleming, Inc.

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Business Analyst

Business Analyst

Job ID 
# of Openings 
Job Locations 
Job Category 
Transportation (Highway & Roadway)
Employment Status 

Job Information


For more than 100 years, we’ve been a leader in global infrastructure solutions with a focus on planning, design, technology, and construction management services for a diverse array of markets and disciplines. Across more than 60 offices, 2,000+ highly qualified professionals are united in an unyielding commitment to deliver excellence to every client and every project, every day.


Excellence Delivered As Promised. It’s more than a slogan. It’s our standard. It’s the expectation we place upon ourselves as individuals and as a company. It represents our commitment to our valued clients, industry partners, and employees. It’s our earnest pledge to do what we say. It’s the core of who we are as a firm and the foundation upon which all of our relationships and projects are built.


Gannett Fleming’s Management Services Group provides on-site support to state Department of Transportation (DOT) personnel in downtown Harrisburg, PA.  Members of the Management Services Group sit directly alongside DOT personnel, providing staff support and assistance on a wide variety of assignments.  Some of the work that they perform is related to the regular day-to-day operations of the DOT.  Other work is project-related with a specific outcome, such as updating a document, creating a new business process, or researching and reporting on a specific area of interest to the DOT.


The work that the Management Services Group provides is wide-ranging and varied.  Members have built a broad-based knowledge of the DOT's overall mission and program, but also have detailed and specialized knowledge of smaller components of the work.  The group enjoys working directly for and with DOT personnel to provide the best transportation system possible for the citizens of the Commonwealth of Pennsylvania.


We are seeking a Business Analyst to join our team in our Harrisburg, PA office.  We are seeking a motivated individual that demonstrates experience with documenting complex business processes, technical writing, and developing solutions.



  • Develop, edit, write, and standardize policies and procedures, handbooks, and guidance documents.
  • Rewrite and edit technical manuals in a clear and concise style in accordance with standardized format and style guidelines.
  • Make editorial and aesthetic revisions to improve the clarity of documents and recommend new designs, layouts, and document revision procedures.
  • Interact closely with subject matter experts in research of technical information and input.
  • Identify and resolve problems and assignments within working teams and with clients.
  • Research regulations, assimilate information, and analyze necessary updates to existing policies and procedures and identify the need to develop new policies or procedures.
  • Compile and model business processes and workflows.
  • Develop training materials and support training class delivery based on varying client needs.
  • Participate in project team meetings with client management and other contractors.
  • Must thrive in a high-energy environment, excel at working without significant supervision, be independently motivated, outgoing, and diplomatic, detailed and schedule driven, and accountable.


  • BS in Business, Communications, Engineering, Planning, or related field required.
  • 1-5 years of experience with a focus on business operations and workflow analysis, training, client relations, and public speaking. Internship experience will be considered.
  • Proven technical writing required.
  • Excellent communication and organizational skills a must. 
  • Must be proficient with MS Office applications.
  • Experience with Crystal Reports or Business Objects reporting software and an understanding of database functionality.
  • Experience working with government entities or state agencies preferred.